Do you have a complaint?
We regret if you have a bad shopping experience with us. Nevertheless, we kindly ask you to pass on your complaint to our customer service team. This can be done by email, regular mail and / or telephone. Our customer service staff will review the complaint and strive to resolve the complaint to everyone's satisfaction.
Maarse & Kroon hof 8, 1431 PB Aalsmeer, the Netherlands
Telephone: +31 (0)20 895 6005 (Mon-Fri 9am-5pm)
After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt. In case we need more time, we will inform yoou accordingly.
In case of a dispute, you always have the possibility of mediation by Stichting Webshop Keurmerk. Should mediation not lead to the desired result, the dispute can be submitted to the SGW Webshop Disputes Committee [Geschillencommissie Webshop van de SGC (www.sgc.nl)]